Legal

Privacy Policy

Last Updated: May 26, 2026

FinChip ("we", "us", "our") respects and protects the privacy of those who explore FinChip's products and services ("Services") and those who sign up for and access our services and products ("Customers", "Users", "you", and "your").

This Privacy Policy describes how we collect, use, and share personal information when you explore, sign up for, or access our services and products offered on our websites ("Site" and collectively the "Sites"), or when you access our services and products using FinChip's platform, our other apps ("Apps"), and related services.

All "Personal Information" means any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains. All Personal Information that we collect and maintain is subject to this Privacy Policy, as amended from time to time.

We collect and use your information to provide and improve our services and products, improve your experience, protect the security and integrity of our platform, and meet our legal obligations. We may share your information with third-party companies, institutions, trusted partners, and service providers in order to operate our services and comply with legal requirements.

It is important that you understand how we collect, use, and share your information. You should read this Privacy Policy in full. If you do not wish your personal information to be collected, used, or disclosed as described in this Privacy Policy, or if you are under 18 years of age, you should stop accessing our services and products.

By accessing and using our services and products, you accept this Privacy Policy and its terms. We may update this Privacy Policy from time to time, and any update becomes effective when we post it. Continued access to and use of our services and products is deemed your consent to the updated version.

In addition to this Privacy Policy, you must also comply with FinChip's Terms of Use, other policies, and other applicable rules as updated by FinChip on its website and apps from time to time. If you have any questions, please contact us at admin@finchip.ai.

1. What Information We Collect

We may collect the following personal information and documentation:

  • ›IP address.
  • ›Wallet information, including your wallet address, wallet details, and transaction information.
  • ›Transaction information, such as the sender address or name, recipient address or name, amount, currency preferences, date, and timestamp.
  • ›Communications, including customer support messages, voting responses, and information you provide for queries or complaints.
  • ›Referral information, including your contacts' information if you invite friends to the FinChip platform.
  • ›Browser, operating system, and device information.
  • ›Activity information, including what you view or click on while visiting our Sites and Apps and how you use our Services.
  • ›Diagnostic and troubleshooting information, including service performance data, error messages, and reports.
  • ›Information from cookies and similar technologies.
  • ›Information from our other services and products, and from third parties, such as Basic Customer Information, Transaction Information, and Product Usage Information collected as part of normal business operations.
  • ›Public database information obtained from public databases, including sanctions and screening lists, using information you provide to us.
  • ›Blockchain data, including transaction timestamps, event timestamps, transaction IDs, digital signatures, transaction amounts, and wallet addresses.
  • ›Information from analytics providers, such as Site usage, interactions, age group, and survey responses.
  • ›Research and platform or in-app survey information collected through third-party survey providers to improve our services.

Depending on the activity, some information we ask you to provide is mandatory and some is voluntary. If you do not provide mandatory data for a particular activity, you may not be able to engage in that activity.

Updating Your Personal Information

Upon request, FinChip will provide you with information about the Personal Information that we process. To request this information, please contact us at admin@finchip.ai.

You have the right to access, correct, withdraw your consent to, or delete your Personal Information at any time by contacting us at admin@finchip.ai. If you wish to delete your account or request that we no longer use your information to provide services, please contact us through the same email address. We will respond within a reasonable time frame.

2. How We Use Your Information

We use your personal information to deliver, personalize, operate, improve, create, and develop our Services, to provide you with a secure, smooth, efficient, and customized experience, and for legal compliance, loss prevention, and anti-fraud purposes.

We also use certain information that is necessary to conclude and perform our services or other relevant contracts with you, including our Terms of Use. If we cannot process your personal information for these purposes, we may need to terminate your account.

Why and How We Use Your Information

  • ›To create and maintain your account: so we can provide our services and allow you to set up an account and profile.
  • ›To provide you with our services: including personalized services on the FinChip platform.
  • ›To provide customer support: including addressing support requests and responding to customer care and other inquiries.
  • ›To respond through support channels: including chat message support and chatbot-assisted support.
  • ›To send service communications: including administrative or account-related messages, security updates, and product-related information by email or in-product or push notifications. You may not opt out of critical service communications sent for legal or security purposes.
  • ›To promote the safety, security, and integrity of our services: including verifying accounts and related activity, finding and addressing violations of our Terms of Use or policies, investigating suspicious activity, detecting and preventing fraud, combating harmful or unlawful behavior, and supporting account takeover prevention.

3. How and Why We Share Your Information

We work with service providers, partners, and other third parties to help us provide our services, and as a result we may need to share certain information with them. Please refer to our Terms of Use for more details.

We may share your information with advisors, regulators, tax authorities, law enforcement, government agencies, and industry partners to:

  • ›respond pursuant to applicable law or regulations, court orders, legal process, or government requests;
  • ›comply with our reporting and information-sharing obligations with industry partners and regulatory authorities;
  • ›detect, investigate, prevent, or address fraud and other illegal activity or security and technical issues; and
  • ›protect the rights, property, and safety of our Customers, including to prevent death or imminent bodily harm.

We also work with third-party service providers to help us provide our services. When we share information with them in this capacity, we require them to use your information on our behalf.

Our Site may include links to other websites whose privacy practices may differ from ours. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.

4. How Long We Retain Your Personal Information

We retain your information as needed to provide our Services, comply with legal obligations, or protect our interests and those of other users. Because retention requirements vary by country, we maintain internal retention policies based on how information needs to be used.

This includes factors such as when the information was collected or created, whether it is necessary to continue offering our services, whether we must hold the information to comply with legal obligations, including AML, KYC, or other financial regulatory obligations, and whether preservation is required for other legal reasons.

We also keep certain information where necessary to protect the safety, security, and integrity of our services and Customers. In line with these considerations, we delete information that is no longer needed for the purposes described above.

Data Retention and Data Portability

We retain your information for as long as your account is active and your information is needed to provide services, or as required to fulfill our legal obligations. If you wish to delete your account or request that we no longer use your information to provide services, please contact admin@finchip.ai. If you are unable to access your account, please contact the same email address. We will respond to your request within 5 business days.

We may retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Your Choices (Opt Out)

Our third-party partners may use technologies such as cookies and trackers to gather information about your activities on this site and other sites in order to provide advertising based on your browsing activities and interests. If you do not want this information used for interest-based advertising, you may opt out by contacting us at admin@finchip.ai.

FinChip will only use your personal information for the purposes described in this Privacy Policy and will not use it for a materially different purpose without your express authorization.

5. Children's Personal Information

Our websites and Services are not directed to persons under the age of 18, and we do not knowingly request or collect any information about persons under the age of 18. If you are under the age of 18, please do not provide any personal information through our websites or Services.

If a User or Customer submitting personal information is suspected of being younger than 18 years of age, we will require the relevant Customer or User to close the account and will take steps to delete the individual's information as soon as possible.

6. International Transfers

You understand and accept that public blockchain-based systems depend on independent validators and blockchain technology uses an in-built decentralized governance system. To facilitate our global operations, we may transfer, store, and process your personal information throughout the world.

Because we operate and provide our Services globally, we may need to share your information with our global partners and service providers in different jurisdictions in order to develop, offer, and improve our services.

7. Your Privacy Rights and Choices

Right to non-discrimination: We will not discriminate against you for exercising any rights provided to you under applicable law.

To protect your privacy and security, we may take steps to verify your identity before complying with your request, and we may decline your request if we are unable to verify your identity.

These rights are not absolute and may be denied: (a) when granting access or assisting portability would adversely affect the rights and freedoms of others; (b) to protect our rights and property; (c) where the request is frivolous or vexatious; or (d) as otherwise permitted by law.

8. Changes to This Privacy Policy

We are constantly trying to improve our services, so we may need to change this Privacy Policy from time to time. We post any changes we make to this Privacy Policy on this page. The date this Privacy Policy was last updated appears at the top of this page.